Last updated · 2026-07-12
We sell working digital goods and stand behind delivery. This policy explains exactly when you get a replacement or a refund, and when a sale is final. It is deliberately plain, with no surprises.
If an item is dead on arrival (a session that will not log in, a number that never receives its code, Stars or Premium that never land), we replace it, or refund it to your balance if no replacement is available. This is the core promise.
Report a delivery failure within 24 hours of purchase, before you have made changes to the account. Open a ticket with the order ID; the faster you report, the faster we can verify and resolve it.
Approved refunds are credited to your TgFather balance, which you can spend on any product or withdraw. Because payments are on-chain and final, we do not reverse the original crypto transaction. The balance credit is the refund.
Open a ticket from your dashboard, include the order ID and a short description of the failure. Most claims are resolved within hours; complex verification may take up to 48 hours.